Terms & Conditions

Retail Spotter Solutions (RSS) - Website Terms of Use
Last updated: 6 April 2026

These Website Terms and Conditions ("Terms") apply to your use of the Retail Spotter Solutions website ("Website"). By using the Website, you agree to these Terms.
1. About us
The Website is operated by The Ministry Group Elevation Ltd, trading as Retail Spotter Solutions ("RSS", "we", "us", "our").
Registered office: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Company number: 16273971
Registered in: England and Wales
Contact: sales@retailspottersolutions.com

2. What this Website is for
The Website is primarily informational and provides updates about RSS and our merchant introduction and related outreach services. The Website may allow you to contact us, for example via a contact form, email link, telephone or onboarding form. Our services are provided through direct communication and related business activity. The Website is not an e-commerce store.
No online contracting / no offer: The Website and its content do not constitute an offer, proposal or contract. Any services are provided only under a separate written service agreement, Commercial Terms, invoice, proposal, order form or other written confirmation between RSS and the relevant business customer.
Information only: Website content is general information only. You should not rely on it as definitive, complete or tailored advice for your business.
Pricing and descriptions: Any service descriptions, examples, pricing or other commercial information shown on the Website are indicative only and may change. Any signed service agreement, Commercial Terms and invoice issued by RSS take priority over Website content.

3. Who the Website is aimed at
The Website is intended mainly for business users, including brands, merchants and other commercial contacts. However, anyone may view the Website.
If you are using the Website on behalf of a business, you confirm that you have the authority to act for that business.
Submitting an enquiry, onboarding form, or contact request does not oblige RSS to accept you as a client or provide services.

4. Changes to these Terms
We may update these Terms from time to time. The version posted on the Website is the version that applies from the date it is published. If you continue to use the Website after changes take effect, you agree to the updated Terms.

5. Intellectual property
Unless stated otherwise, we own or license the Website and its content, including text, layout, graphics, logos and branding.
You may view, download and print pages from the Website for your own internal business use.
You must not copy, reproduce, sell, publish, distribute, adapt, republish or modify any Website content for commercial purposes without our prior written permission.

6. Brands, merchants and third-party content
The Website may display brand and/or merchant names, logos, product images and other third-party materials ("Third-Party Content"). Third-Party Content remains the property of the relevant owner.
Third-Party Content may be displayed for identification and informational purposes. Its presence does not necessarily imply endorsement, affiliation, partnership or recommendation unless we expressly state it.
We may remove or update Third-Party Content at any time.
If you believe any Third-Party Content should be removed or updated, contact us with enough information for us to review the request, including evidence of your rights or authority where relevant. We will review the request and act where appropriate.

7. Accuracy and availability
We try to keep the Website accurate and up to date, but we do not guarantee that it is complete, error-free or current.
We may suspend, withdraw, restrict or change the availability of all or any part of the Website for business, legal, technical or operational reasons.

8. Acceptable use and conduct
You must not misuse the Website.
In particular, you must not:
• use the Website in any way that breaches applicable laws or regulations;
• attempt to gain unauthorised access to the Website, its servers or any connected systems;
• introduce viruses, malware or other harmful code;
• interfere with the security, performance or availability of the Website;
• scrape, harvest or extract data from the Website, including email addresses, phone numbers, brand details or merchant details, without our prior written permission;
• use any contact details on the Website for spam, unsolicited marketing or unlawful direct marketing;
• attempt to reverse engineer, decompile or otherwise interfere with the Website or any related systems;
• submit or communicate anything through the Website that is abusive, discriminatory, harassing, misleading, defamatory, unlawful or reasonably likely to damage the reputation, goodwill or operating standards of RSS; or
• impersonate any person or business, or provide false or misleading information.
We may restrict or block access to the Website, or refuse to deal with communications submitted through it, where we reasonably believe these Terms have been breached.

9. Linking to our Website
You may link to our home page provided you do so in a way that is fair, legal and does not damage our reputation or take unfair advantage of it.
You must not:
• suggest any form of association, approval or endorsement by RSS where none exists;
• frame the Website on another website; or
• link in a way that is misleading or unlawful.
We may require you to remove any link to our Website at any time.

10. Links to other websites
The Website may contain links to third-party websites. We do not control those websites and are not responsible for their content, availability, security or privacy practices. Links are provided for convenience only.

11. Contacting us and submissions
If you contact us, we will process personal data in accordance with our Privacy Notice and Cookie Policy, or any combined Privacy Notice and Cookie Policy where applicable.
When contacting us, you must provide accurate information and must not submit unlawful content.
Please do not submit:
• sensitive personal information unless we specifically request it;
• confidential third-party information unless you are authorised to share it; or
• any material that is abusive, discriminatory, harassing, misleading, defamatory, infringing or otherwise unlawful.
If you submit information on behalf of a business, you confirm that you are authorised to do so.

12. No reliance
The Website is for general information only. It is not legal, financial, regulatory or commercial advice. You are responsible for checking whether any service, proposal or opportunity is suitable for your business before relying on it.

13. Liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Website.
We will not be liable for any loss or damage arising from your use of, or inability to use, the Website or reliance on its content, including any indirect or consequential loss, loss of profit, loss of opportunity, loss of revenue, loss of goodwill, loss of contracts or business interruption.
If you are using the Website in the course of business, you agree that the Website is provided on an "as is" and "as available" basis. Any exclusions or limitations apply only to the extent permitted by law and, where relevant, only to the extent reasonable.

14. Privacy and cookies
Use of the Website may involve the processing of personal data. Please read our Privacy Notice for information about how we collect, use and protect personal data.
If we use cookies or similar technologies that require consent, we will seek that consent and provide the relevant information in accordance with applicable law.

15. Severability
If any provision of these Terms is held to be unlawful, invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. No waiver
If we do not enforce any right or provision under these Terms, that is not a waiver of that right or provision.

17. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

18. How to contact us
Email: sales@retailspottersolutions.com
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE